RESUME
Professional
info
Dedicated professional with over 15 years of experience, 4 of which associated to Quality Assurance, Audit and Training / Coaching tasks;
Passionate Trainer, focused on skill development, experienced in mentoring and guiding trainees, adept at evaluating performance and determining needs;
Top notch communication skills, team based, keen analytical and with language skills in Portuguese (Native), English (C2), Spanish (B1) and French (B1);
Demanding analyst, result and goal oriented, focused on setting and keeping priorities, and obsessed on the improvement of those around;
Competent, qualified and responsible, always willing to help, always willing to learn.
Skills
Windows Client, XP, 7, 8, 10, Office pack
PL/SQL
HP PPM (ARPA)
HP ALM Quality Center
Cornerstone IBM Service Management
SAP Business Objects (ARPA BO)
SharePoint Intranet Portal
ONE IBM Quickr Intranet Portal
HP UFT Unified Functional Testing
Work
experience
Junior Consultant / Quality Engineer / Software Tester Testing & Quality
KCS iT Project Management, Lisboa (Portugal)
2015 - present
Junior Consultant @KCS-IT, providing service to DGSI AXA (now Ageas Portugal) as a Quality Engineer, and later as a Software Tester, as part of the resident Testing & Quality Team for IT scructure.
For more information regarding this work experience, please check my LinkedIn profile by clicking here.
Quality Analyst / Billing and Tech Support
Teleperformance Portugal, Lisboa (Portugal)
2011 - 2015
Involved in multiple projects, I was part of the initial team that attended to the launch of The Elder Scrolls Online® of Zenimax ® / Bethesda ® (Multi platform MMO RPG game), providing guidance and Customer care support to the users / Clients of the game, along with technical support and social media interactions.
I was also involved on the BlackBerry® / RIM® Project as a QA Analyst, monitoring telephone interactions, e-mails and chats, with the goal to identify improvement points related to the project, at levels such as conformity, efficiency, empathy, quality of communication standards, branding rules and technical knowledge.
For more information regarding this work experience, please check my LinkedIn profile by clicking here.
Languages
Portuguese (Native)
English (C2)
Spanish (B2)
French (B1)
Italian (A2)
Mandarin (A1)
Education
FLUL Faculdade de Letras, Lisbon University (Portugal)
North American Studies - English Language and Literature degree
2003 - 2009
Main subject matters:
English and North-American Literature, Classical Culture, North-American Art, North-American Culture, North-American History, Political Theory, Literature Theory, Linguistics.