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LATEST PROJECTS
AXA / AGEAS
AXA / AGEAS
| QA Engineer / Software Tester
- Manage Quality Assurance related activities at the Solution Centre / Local IT;
- Facilitate deployment of the QMS (Quality Management System) procedures and manage Solution center / Local IT level Quality Assurance activities;
- Identify and analyze the QMS related problems and suggest preventive/ corrective actions based on the causal analysis of Non conformities;
- Monitor the implementation of corrective/preventive actions related to the deployment of the QMS;
- Perform functional, Verification & Validation and System Integration testing actions, based on built test case scenarios for IT.
Teleperformance
Zenimax Online ®
| Billing + Tech Support
- Technical support and social media interaction with the end Customer / User / Gamer, with the goal to resolve technical issues preventing the download, installation and correct usage of the game The Elder Scrolls Online® of Zenimax ® / Bethesda ®.
Teleperformance
BlackBerry ®
| Quality Analyst
Main tasks and responsibilities:
- Identification of improvement points, along with coaching and side by side follow up actions, with individual feedback sessions provided to the Customer Service Representatives (CSR's);
- Identification and implementation of action plans to raise the quality scores, both for the general team, and also targeted to individual performances;
- Result analysis and Top Performer identification charts, concerning the different products, such as the BlackBerry® PlayBook tablet, BlackBerry® legacy smartphones and BlackBerry® Porsche® Design P'9981);
- Development and presentation of performance reports, with highlighted points of improvement, for a team of over 100 CSR's.
To see more or discuss possible work let's talk >>
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